GEOCARE Service Agreements Are Now Available
GEOCARE is the direct result of customer input—designed to simplify maintenance, protect your investment, and keep your geothermal system running
Customer Resources
This page provides geothermal customer resources, including system care, FAQs, maintenance guidance, and performance information.
Helpful Operational Tips
Tips to keep geothermal heating and cooling systems running well
Setting Up Your Symphony Unit
WaterFurnace with Symphony as your Wi-Fi enabled comfort platform.
Troubleshooting Symphony Wifi Connections
This is one of our most requested troubleshooting guides. Keep this handy in case you need it.
Frequently Asked Questions
This FAQ provides clear, direct answers to common geothermal heating and cooling questions, including costs, efficiency, system lifespan, and maintenance.
Waterfurnace Resouces
Other Helpful Website Resources
https://www.energy.gov/eere/geothermal/geothermal-technologies-office
The Department of Energy’s Geothermal Technologies Office (GTO) works to reduce costs and risks associated with geothermal development by supporting innovative technologies that address key exploration and operational challenges.
https://www.energy.gov/eere/geothermal/about
The mission of the Geothermal Technologies Office (GTO) is to increase geothermal energy deployment through research, development, and demonstration of innovative technologies that enhance exploration and production.
Geothermal Helpful Tips Post
Low GWP Refrigerant – What is it? Will it Impact Me?
What is GWP? (Global Warming Potential) GWP, or Global Warming Potential, is a measure of how much heat
Getting Your Home Winter-Ready & for Holiday Guests
With winter approaching and the holidays around the corner, it’s the perfect time to ensure your home is cozy,
Cooler Weather Will Get Here – Do You Have Your To Do List Ready?
Fall Maintenance Checklist for Your Geothermal Heating and Cooling System: Inspect Air Filters: Check and clean or replace
Geothermal Fan Mode On vs Auto
When choosing between the \”on\” and \”auto\” settings for your geothermal unit\’s fan, you can consider things like energy
We Heard You! The Top 3 Important to You Categories
First of all, THANK YOU to our Valued Customers! We appreciate you taking the time last month to reply to
Spring Care Tips to Save you Money
Taking care of your geothermal cooling system in spring can indeed save you money in the long run by
Winter Weather is Here – Make Sure You Have Operating Tips Handy!
The following section includes the most frequently asked questions (FAQs) since ownership of a geothermal system is quite different than
UPDATED LINK – Troubleshooting Symphony Wifi Connection
When we originally posted this in July this year we did not have the correct active link to request a
Troubleshooting Symphony Wifi Connection
This is one of our most requested troubleshooting guides. keep the downloadable PDF available located here – Symphony WIFi Connect
NEW Customer Resource Area
Geothermal heating and cooling systems are becoming increasingly popular for their energy efficiency and minimal environmental impact. With the
Spring Project Time – Check your filters!
While you’re working on your many Spring Projects, don’t forget to make sure you air filter is in tip-top