At ECS Geothermal, our relationship with customers does not end after a system is installed or a service visit is completed. Geothermal is a long-term investment, and we want to make caring for your system as convenient and worry-free as possible.
That is why we are preparing to expand and redesign the ECS Geothermal Customer Resource Center.
Our goal is to create an easy-to-use online destination where geothermal homeowners can quickly find helpful information, access important services, and stay connected with the ECS team.
What We’re Planning
The first phase of the new Customer Resource Center is expected to include:
A Redesigned Customer Resources Page
The updated resource center will make it easier to locate helpful information and connect with the services you need.
GEOCARE Service Agreement Information
A dedicated GEOCARE section will explain the available service agreements, their benefits, what is included, and how regularly scheduled maintenance can help protect system efficiency and reliability.
Customers who are not currently enrolled will be able to compare available options and learn how to get started. Current GEOCARE customers will also have a convenient place to review general plan information and find the appropriate contact information when they need assistance.
Maintenance and Seasonal Checklists
Simple seasonal checklists will help you understand what your geothermal system needs throughout the year and what you can do to support comfort, efficiency, and dependable performance.
A Simpler Filter-Ordering Process
We plan to improve the online filter-ordering experience so customers can more easily identify and purchase the correct replacement filters for their systems.
Troubleshooting and Quick Help
A new troubleshooting section will provide practical guidance for common system questions, including when a simple homeowner check may help and when it is time to contact ECS for professional service.
Reviews and Customer Referrals
The new resource center will also make it easier to share your ECS experience, leave a review, or recommend ECS Geothermal to a friend, neighbor, or family member.
Built Around Our Customers
This project is about more than redesigning a webpage. It is part of our continued commitment to providing dependable support throughout the life of your geothermal system.
We want the new Customer Resource Center to help you:
Find answers more quickly
Stay ahead of seasonal maintenance
Protect system efficiency and performance
Order replacement filters more conveniently
Learn about GEOCARE Service Agreements
Recognize when professional service may be needed
Reach the ECS team more easily
We look forward to sharing more details as development moves forward. Watch our website, emails, and social media channels for updates—and get ready for a more convenient way to care for your geothermal system.
What Would Be Helpful to You?
As we plan the expanded Customer Resource Center, we would like to hear from our customers. Are there geothermal questions, maintenance tips, troubleshooting topics, or online resources you would find especially helpful?
Contact ECS Geothermal and share your suggestions.
Your feedback can help us build a better resource for every ECS customer.
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In this episode of Ask the Experts, Tim Litton explains why geothermal continues to outperform even the latest generation of air source heat pumps, especially in extreme weather.
Protect Your Comfort with a GEOCARE Service Agreement
As a reminder, ECS Geothermal now offers GEOCARE Service Agreements to help homeowners stay ahead of routine maintenance, protect system efficiency, and reduce the risk of unexpected problems. With convenient monthly ACH payments, staying on top of your geothermal care has never been simpler. Lock in valuable savings and enjoy added peace of mind knowing your system is being cared for by Kansas City’s dedicated geothermal experts.
Ready to simplify your geothermal maintenance?
Get Signed Up Today & Lock In Your Savings!
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